How Do Bilingual Answering Services Help Your Business?
Good help isn’t always that hard to find when you know where to look. Professional bilingual answering services can help you expand your business and elevate it to the next level by reaching out to...
View ArticleImpact of Missed Customer Calls on Your Small Business
Unanswered or missed customer phone calls are a much bigger deal for your business than you might think. Upper management level employees may not bat an eye at a few missed calls, but the reality is...
View ArticleContact Center Industry Trends and Predictions for 2022
During the COVID-19 pandemic, call centers faced a number of challenges including a sudden influx of complex customer phone calls and emails while dealing with their own internal staffing issues and...
View ArticleThe Importance of Medical Answering Services
More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a healthcare worker can be anywhere...
View ArticleOccupancy vs. Utilization in Call Centers
Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs. utilization in call...
View ArticleCommon Myths about Customer Service
Seasoned customer service agents may think they know everything there is to know about the industry and how to handle certain circumstances. But it doesn’t matter how many years of experience you have...
View ArticleHow to Pick Call Center Service for Your Retail Business
These days, it seems like good help is hard to find when it comes to growing and sustaining a retail business or brand. As your online competition and customer expectations continue to grow, extending...
View Article11 Reasons Why Outsourcing Your Order Taking Service Is a Good Idea
When it comes to customer service, the process of order taking is one of the most crucial aspects. This is the first point of contact that a customer has with your business, and if it’s not handled...
View ArticleWhat Is a Call Overflow Answering Service?
If your call volume is high and you’re not sure how to handle the overflow, don’t worry! You’re not alone. Many businesses struggle with call overflow during certain times of the day or week. That’s...
View ArticleBenefits of Virtual Receptionist Services for Small Businesses
A virtual receptionist can be a great addition to any small business. By having someone answer your calls and take messages, you can free up your time to focus on other important tasks. In this blog...
View ArticleTips to Handle Customer Escalation: How to Make Your Customers Happy
Customer escalation is a situation that arises when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support. This can be a difficult and stressful situation...
View ArticleHow to Switch from Reactive to Proactive Customer Service?
Customer service-based businesses must be aware of and improve their client experiences. There is a reactive approach we frequently resort to, but brand loyalty can be earned when you are able to wow...
View ArticleThe Importance of Email Response Time and How to Improve It
Being able to respond to emails in a quick manner in business may help you gain an advantage in the competitive customer support market. Email response time is the average amount of time it takes for a...
View ArticleWhat Is the Difference Between a Call Center and Contact Center?
Making the decision to outsource your customer service operations is a big one. It can be difficult to determine which type of call center is right for your business. In this article, we will outline...
View ArticleBenefits of Using a Live Answering Service for Your Small Business
Running a small business can be difficult, especially when it comes to dealing with customer service inquiries. You want to make sure that you are providing the best possible experience for your...
View Article8 Questions to Ask When Considering a Virtual Receptionist
When you’re running a business, there are always a lot of things to think about. One thing that you may not have considered is whether or not you need a virtual receptionist service. A virtual...
View Article5 Reasons to Use Call Answering Service During the Holidays
The holidays are a time when businesses can really make or break their profits. This is especially true for small businesses, which may not have the same customer base as larger businesses. One of the...
View ArticleWhat Is the Best Way to Respond to Negative Feedback?
No one is perfect, and that includes businesses. Inevitably, you will receive some negative feedback from customers at some point. It can be difficult to know how to respond in these situations. Do you...
View ArticleCustomer Service vs. Customer Experience: What’s the Difference?
A lot of people use the terms “customer service” and “customer experience” interchangeably, but there is a big difference between the two. Customer service is what you do when a customer has a problem....
View ArticleEverything You Need to Know about Professional Call Answering Services
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual receptionist services can...
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