Start Preparing for the Christmas Rush Now
It’s the height of summer and the holiday shopping season is the last thing on many call center managers’ minds. Many don’t even begin to think about it until at least the late summer or early fall....
View Article3C Contact Services Responds to Survey on What Customers Find Frustrating
Toronto, Canada, August 6, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is...
View ArticleThe Benefits of Outsourcing Your Call Center to a Canadian Company
When it comes to the question of whether or not your organization should outsource its services, you may be inclined to debate between outsourcing to Canada or sending your operations overseas. In...
View ArticleHow to Help Your Agents Love Their Jobs
Let’s be honest; working as a call center agent isn’t exactly on the top of people’s list of desirable jobs. The image that many have of working in a call center is one of limited creativity and...
View Article5 Things Your Customers Hate (And How to Improve Them)
According to a recent survey from Consumer Reports, customer service is getting better since the last time the survey was conducted in 2011. But, employees’ customer service skills have room for...
View ArticleWhy More Millennials are Working in Call Centers
Let’s face it, the job market is tough for millennials. That’s why a growing number of them are accepting customer service positions and call center jobs after they graduate—whether or not it’s in...
View ArticleTips for Hiring the Best Call Center Agents
Managers who are looking to fill call center agent positions need to keep one important thing in mind: customer service is imperative. In fact, the way a call center agent handles a call can be the...
View ArticleHow to Retain Customers in the Era of Disruption
There have been countless surveys on customer retention over the past decade. The number one finding is that retaining customers is the top priority for organizations everywhere. Everyone from the CEO...
View Article3C Contact Services Weighs in on Social Media’s Growing Role in Customer Service
Toronto, Canada, August 25, 2015 – 3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is...
View ArticleFour Key Ways to Win Over Customers
Consumers are more empowered than ever—so much so, that the public’s perception of your organization can make or break it. As a result, having outstanding customer service skills is imperative for your...
View ArticleNearshoring: The New Outsourcing
It wasn’t too long ago that outsourcing operations to distant nations was a norm amongst businesses looking to save costs. But the present work culture has brought much change, and one of those changes...
View ArticleIssues Facing Call Centers and How They Can Fix Them
An increasing number of businesses are turning to call centers to take care of their customer service needs. A call center agent has the necessary skills to deal with any issues a client may have....
View ArticleHow to Avoid a Customer Backlash
Excellent customer service can grow business for your company. But a few small mistakes can cause a big backlash or revolt among your customers. Fixing a customer backlash is much more difficult than...
View Article4 Customer Service Mistakes That Will Cost Your Business
Customer service is frequently overlooked by new businesses, despite it being one of the most important ways to gain customers and increase customer retention. No matter what your product or field,...
View Article3C Contact Services Weighs in on Tech Companies Scoring Low in Customer...
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on tech companies...
View Article4 Ways to Make Your Customer Service Stand Out
Good customer service can be the determining factor in your company’s success. Many companies do not understand both the importance of customer service and what it takes to provide it in an excellent...
View Article5 Ways Using a Call Center Can Grow Your Business
When looking to grow or expand your business, contracting out your customer service to a dedicated call center can bring your company to the next level. Many business owners do not realize how shoddy...
View Article3C Contact Services Weighs In On Increasing Threat of Customer Service Scams
3C Contact Services (www.3CContactServices.com), North America’s premier cost-effective provider of contact center solutions for small and medium-sized businesses, is weighing in on the increasing...
View ArticleTop Qualities of a Call Center Manager
For a call center to excel in providing good customer service, it is necessary to have a call center operations manager with the appropriate skills and experience. Customer service must have a...
View ArticleWhat is the Difference between a Call Center and Contact Center?
Customer service representatives typically work in either a call center or a contact center, but few people truly understand the difference between these two environments. The terms are often used...
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